Filing an insurance claim after property damage can feel overwhelming. Here's exactly how Shoals Restoration helps you through it, step by step.
When water, fire, mold, or storm damage hits your home, the restoration work and the insurance claim happen side by side. Having a restoration company that documents damage correctly from day one can make the difference between a smooth claim and a drawn-out dispute. Here's how we work through it with you.
Call Shoals Restoration as soon as damage occurs. Fast documentation strengthens your claim and limits further damage — which most policies require you to do anyway.
We inspect and document the damage with photos, moisture readings, and a detailed scope of work that supports your insurance claim.
Contact your insurance company to open a claim. We can provide our documentation to your adjuster and answer questions about the scope of damage.
Your insurance adjuster will typically inspect the property. We can meet the adjuster on-site to walk through the damage and make sure nothing is overlooked.
We compare our assessment with the adjuster's scope and estimate, and work to resolve any discrepancies so the approved work reflects the actual damage.
Once the claim is approved, we schedule and complete the restoration work, keeping you informed at each stage.
We complete a final walkthrough with you to confirm the work meets your expectations and the property is restored to pre-loss condition.
Photos and video of the damage, taken as soon as it's safe to do so, strengthen your claim and speed up adjuster review.
Understand what your policy covers — including any exclusions or limits — before restoration work begins where possible.
Save emails and note the date/time of calls with your insurance company and adjuster in case questions come up later.
Most policies require prompt reporting, and delaying mitigation (like drying out water damage) can affect coverage.
Call now to start your claim documentation and get a free damage assessment.
Call (256) 860-4441